Find answers to the most frequently asked questions about traveling to Croatia.

• General Questions
• Reservations & Travel Documentation
• Traveling to Croatia

Still not able to find what you’re looking for? Contact Jauntee – Croatia Expert Travel Planning at 888.371.6826.

General Questions:

Q: When will I receive my tour documents from Jauntee?
A: You will receive your e-documents with final instructions, hotel, sightseeing tours, transfer vouchers, and e-tickets approximately 3 weeks prior to departure. The detailed daily itinerary will be given to you upon arrival by your tour guide.

Q: How much should I tip in Croatia?
A: This is a matter of personal discretion. You may use the following as a guideline:

• Tour escort/Tour director: $6 or $7 per person per day
• Driver: $3 per person per day
• Local Guide: $2 per person per half day of sightseeing (2-3 hours)
• Cruises: $6 or $7 per person per day
• Tour escort/Tour director (small groups of 2-14 passengers): $10-$15 per person per day
• Driver (small groups of 2-14 passengers): $5-$8 per person per day
• Local Guide (small groups of 2-14 passengers): $5-8 per person
• Hotel Porter: $1 per bag per person
• Wait staff: $1.50 per person (lunch or dinner)

Q: Can I request certain seats on the plane?
A: Seats are assigned by Jauntee air department as a courtesy at time of ticketing. If you have special requests, please call the airline directly after receiving your airline tickets. Please note that the airline can change your seats at any time.

Q: How many pieces of luggage can I bring with me?
A: Each tour/cruise member is limited to one large suitcase and small carry-on bag due to limited space on our buses, mini-buses, vans and private cars with driver. You can access more information about airlines baggage allowances on the following link.

Q: Is smoking allowed on the Jauntee Tours buses?
A: There is a no smoking policy on our buses but there are plenty of opportunities to smoke during the frequent stops.

Q: What are the airline restrictions on bottles and containers?
A: All containers for gels, liquids and aerosols must be 3-oz. or smaller and placed in a clear plastic bag. Each traveler is limited to one quart-size plastic bag which must be placed in your carry-on baggage. For a more in-depth description of these and other travel restrictions (including prescription medications), please visit www.tsa.gov.

Reservations and Travel Documentation:

Q: Do I need travel insurance?
A: Travel Insurance plans are available and recommended to help protect you and your trip investment. Travel Protection Policies offered by most major travel insurance providers include benefits such as Trip Cancellation, Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation, Trip Delay, Baggage Delay and more. You can access more information by clicking the following link.

Q: What documents will I need to travel to Croatia?
A: United States citizens require a valid passport. Non-citizens have other requirements which should be checked immediately. U.S. citizens do not require visas for entry into Croatia. Non-citizens are urged to contact the Croatian consulate for entry requirements. Vaccinations are not required by anyone. Your first and last name must appear on your airline ticket exactly as it appears on your passport.

Q: How much of a deposit is required to book a tour?
A: Minimum deposit of $300 is required within 3 business days of booking unless specified otherwise on your tour, cruise, vacation package or honeymoon.

Q: When is my final payment due?
A: Final Payment is due 60-90 days prior to departure, depending on the booking.

Q: What type of payments do you accept?
A: We accept checks, Visa, MasterCard, Discover & American Express.

Traveling to Croatia:

Q: Do I need to bring an adapter with me for any appliances?
A: The electrical current in Croatia is 220 volts. Wall outlets take plugs with two rounded prongs. If you plan to use U.S. electrical appliances you will need to bring a converter/adapter. It is suggested that you purchase these items before you leave on your trip or at the airport. All hotels in Croatia supply a hair dryer in each room. Hotel rooms in major hotels in Croatia supply irons. Irons are not supplied in some hotel rooms in Croatia due to safety precautions. Hotels offer ironing, dry cleaning and laundering services for a fee.

Q: What is the currency in Croatia?
A: Croatian Kuna is the official currency in Croatia.

Q: What is the best way to exchange money?
A: We suggest getting a small amount of currency for the first country you’re visiting before you leave the U.S. It is a good idea to carry a chart with you to help you convert U.S. dollars to the local currency. It’s also a good idea not to carry too much money. Many countries have ATM machines that accept most U.S. ATM cards, but be sure you know your ATM password in numbers-the keypads on foreign ATM’s don’t always have letters. ATM machines will only dispense cash in local currency. Check with respective consulates to learn current currency allowances and requirements. Use your credit card whenever possible. Should you decide to carry cash or travelers checks, exchange them at banks where the rate is more favorable than at hotels or exchange bureaus.

Q: What kind of clothing should I bring with me?
A: Comfortable casual clothing is recommended; the same as you would wear on a sightseeing trip in the U.S. The only time you’ll want to “dress up” a bit is at the Gala dinner. Sports jacket for men is suggested; ties are not required. Please note that there are dress codes in most churches in Croatia: no bare shoulders or knees.

Q: Who should I contact in an emergency while in Croatia?
A: General emergency number is 112.

Q: What language do people speak in Croatia?
A: Croatian is the local language. English, German, Italian are widely spoken.

Q: What is the weather like in Croatia?
A: Spring and Autumn: 40 – 65 º F; Summer: 65 – 85 º F; Winter: 30 – 45 º F. Bring comfortable shoes, a sweater, clothes you can layer and an all-weather jacket. Some religious sites may require modest dress to enter (no shorts, short skirts, or sleeveless tops).

Q: What is the code of conduct in Croatia?
A: Shaking hands is a standard form of greeting and saying goodbye. Casual dress is appropriate and normal courtesies should be observed. Smoking is prohibited on public transportation and in theaters and public offices.

Q: What are the holidays in Croatia?

• Jan 1 New Year
• Jan 6 Feast of the Epiphany
• Easter
• Easter Monday
• May 1 Labor Day
• Corpus Christi
• Jun 22 Antifascist Day
• Aug 5 Thanksgiving Day
• Aug 15 Feast of the Assumption
• Oct 8 Independence Day
• Nov 1 All Saints’ Day
• Dec 25 Christmas Day
• Dec 26 St. Stephen’s Day

Q: What should I do if my transfer from airport to hotel is delayed?
A: Due to local traffic and other extenuating circumstances, we ask that you allow 30 minutes from your scheduled transfer time for our representative to arrive. This includes hotel, airport and cruise transfers. Such possible delays are taken into consideration in scheduling transfers and you should therefore have no concerns about arriving late for your tour, flight or cruise. For transfers from a hotel, let the hotel reception desk or concierge know that you are waiting for a transfer. In the case of a missed transfer, reimbursement for your out-of-pocket expenses will be considered provided you obtain a written statement from the hotel’s front desk verifying the length of time you waited, and the time you left the hotel, and a receipt for your transportation with time and date.

Q: What is the hotel check in and check out time?
A: Check-in time is usually 4pm or later. Check-out time is 12 noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later.

Q: What do you recommend we buy in Croatia?
A: For the best prices, seek out local markets offering a wide assortment of traditional handicrafts such as embroidery, ceramics, and woodcarvings. In stores, lavender sachets, fine Adriatic red coral, and crystal ware are popular items. Shops are generally open all day from 9:00 a.m. to 8:00 p.m., with shorter hours on Saturdays.

Q: How do I call the U.S. from Croatia?
A: To call the United States from Croatia, you must dial 001 + area code + phone number.

Q: How do I call Croatia from the United States?
A: To call Croatia from the United States, you must dial 011+ 385 +area code + phone number.

Hotels

* (Economy)

Typically smaller hotels managed by the proprietor. The hotel is often 2 – 4 stories high and usually has a more personal atmosphere. It’s usually located near affordable attractions, major intersections and convenient to public transportation. Furnishings and facilities are clean but basic. Most will not have a restaurant on site but are usually within walking distance to some good low-priced dining. Public access, past certain hours, may be restricted.

** (Moderate)

Usually denotes independent and name brand hotel chains with a reputation for offering consistent quality amenities. The hotel is usually small to medium-sized and conveniently located to moderately priced attractions. The facilities typically include telephones and TV’s in the bedroom. Some hotels offer limited restaurant service; however, room service and bellhop service is usually not provided.

*** (First Class)

Typically these hotels offer more spacious accommodations that include well-appointed rooms and decorated lobbies. Bellhop service is usually not available. They are often located near major expressways or business areas, convenient to shopping and moderate to high priced attractions. The hotels usually feature medium-sized restaurants that typically offer service breakfast through dinner. Room service availability may vary. Valet parking, fitness centers and pools are often provided.

**** (Superior)

They are mostly large, formal hotels with smart reception areas, front desk and bellhop service. The hotels are most often located near other hotels of the same caliber and are usually found near shopping, dining and other major attractions. The level of service is well above average and the rooms are well lit and well furnished. Restaurant dining is usually available and may include more than one choice. Some properties will offer continental breakfast and/or happy hour delicacies. Room service is usually available during most hours. Valet parking and/or garage service is also usually available. Concierge services, fitness centers and one or more pools are often provided.

***** (Deluxe)

These are hotels that offer only the highest level of accommodations and services. The properties offer a high degree of personal service. Although most five star hotels are large properties, sometimes the small independent (non-chain) property offers an elegant intimacy that cannot be achieved in the larger setting. The hotel locations can vary from the very exclusive locations of a suburban area, to the heart of downtown. The hotel lobbies are sumptuous, the rooms complete with stylish furnishing and quality linens. The amenities often include: VCR’s, CD stereos, garden tubs or Jacuzzis, in-room video library, heated pools and more. The hotels feature up to three restaurants all with exquisite menus. Room service is usually available 24 hours a day. Fitness Centers and valet and/or garage parking are typically available. A concierge is also available to assist you.